I have a complaint, what now?

Although we will do our utmost to handle your order with care and select the right products, you may still have a complaint about a product or our service. Below you will find information on product complaints and service complaints. You can report a complaint to us by telephone, in writing by post or by e-mail. We generally respond to mail / post within 24 hours (working days). A complaint will be dealt with within 14 days at the latest. In consultation or within the Distance Selling Act it is also possible to cancel the purchase.

My complaint could not be resolved to my satisfaction?

It can always happen that something does not quite go as planned. We advise you to first make complaints known to us by emailing info@extreme-carstyling.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint via the European Union platform.

I have received a defective product, what to do?

Report your defect as soon as possible via info@extreme-carstyling.nl. Do not use the product any further by fitting it or carrying out any work on it.

Should I try on an item before spraying it?

Yes, this is highly recommended. Due to tolerances in cars, products and damage (history) to the car, a product may not fit to your liking. A painted/worked part is no longer eligible for a return.

What types of guarantees / terms are there?

Of course we respect the legal provisions. See also article 12 of the home shopping conditions:

Article 12 - Fulfilment of contract and additional guarantee

1. The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the existing statutory provisions and/or government regulations on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

2. An additional guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can enforce against the entrepreneur on the basis of the agreement if the entrepreneur has failed to fulfil his part of the agreement.

3. Additional guarantee means any undertaking by the entrepreneur, his supplier, importer or manufacturer in which it grants the consumer certain rights or claims beyond what the latter is legally obliged to do in case he has failed to fulfil his part of the agreement.

We currently only offer Carry-in warranty. This means that you are expected to return the product to us via parcel service or bring it by yourself. Extreme Carstyling products come from many manufacturers / suppliers, after a correct return we will process your request as quickly and correctly as possible.

Warranty periods on manufacturing defects (manufacturer's warranty) are listed on the product detail page. Usually 1, 2 and 3 years. Please note that, as a rule, the warranty only covers manufacturing defects and not "wear and tear" parts. So should a light bulb unexpectedly break within the period, there need not be a production defect/warranty.

What can I expect from the quality and service?

As a seller, you can expect Extreme Carstyling to offer high-quality products at a reasonable price. We try to maintain and improve our service wherever possible. Furthermore, you cannot assume that the products offered are of equal or original quality. Comments about the quality and our service are always welcome at info@extreme-carstyling.nl.

What do we expect from you in case of a complaint or repair?

We appreciate it if you provide us with as much information as possible in case of a complaint or repair request. After reporting your complaint, we may ask you for additional information or photos that can help us resolve your complaint quickly and correctly. Sometimes this will enable us to determine whether an item needs to be returned or whether we can send you a spare part.

Am I entitled to reimbursement of installation or removal costs in the event of a defect?

We want to be very clear about this in advance; no! We offer do-it-yourself products for car enthusiasts. A defect is annoying for all parties, but there can never be compensation for e.g. assembly costs of a lighting unit.