Your Right of Return:
At Extreme Carstyling, we do our best to make sure you are 100% satisfied with your purchase. But we also understand if you sometimes want to return a product. That's totally okay, because as a consumer, you have the right to cancel up to 14 days after receipt without giving a reason. After that, you have another 14 days to return your product. Find out how our returns procedure works and how to do this below.
Your 14-Day Reflection Period:
You may view and evaluate the product within 14 days of receipt, just as you would in a shop (i.e. not assemble, but only try on, just like with clothes). If you decide to return the product, please let us know within this period. If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. Please note that if the product or its packaging is more damaged than necessary to assess the product, we may pass on a depreciation in value to you. So please take good care of the product and pack it properly when returning it.
How Does Our Returns Procedure Work?
We keep our returns procedure at Extreme Carstyling simple and straightforward. If you want to return a product, follow the steps below:
Contact us: Within the 14-day cooling-off period, contact our customer service team at info@extreme-carstyling.nl. Indicate that you wish to return a product, state your order number and, if you wish, the reason for return (this is not obligatory, but helps us to improve our service).
Return policy: You have the right to cancel your order within 14 days after receiving it, without giving any reason. After cancellation, you have an additional 14 days to return the product. You will then be credited with the full order amount, including shipping costs. Only the costs for returning the product from your home to the online store are at your expense. These costs amount to approximately 7.25 per package, please consult your carrier's website for the exact rates.
If you exercise your right of withdrawal, the product, along with all delivered accessories, and if reasonably possible, in the original condition and packaging, will be returned to the merchant. If the product is damaged or the packaging is more damaged than necessary to properly assess the product, we reserve the right to charge you for any depreciation in value. Please handle the product with care and ensure it is properly packaged for return.
To exercise this right, you can contact us via info@extreme-carstyling.nl. We will refund the due order amount within 14 days after receiving your return, provided that the product has been returned in good condition.
Return shipping: It is your responsibility to return the product safely and properly packed. We recommend you choose a shipping method that allows you to track the package and is insured. The cost and risk of the return are yours. Of course, you can always drop the parcel off at our office yourself.
Refund: After we have received and checked the returned product, we will refund you the full order amount including shipping costs. You are responsible for the return shipping costs. The refund will take place within 14 days of your return notification, provided we have received the product in good condition. We will transfer the refund via the original payment method, unless we agree otherwise
Please note: The statutory return period and our return procedure apply to consumers making purchases for personal use. No trial period/return right applies to business purchases. Please refer to our terms and conditions or contact our customer service team.